RoomCast Go - Troubleshooting

RoomCast Go troubleshooting

The most common problems, and how to fix them. Still stuck? Go to support.

Listeners can't connect

Check that every listener is on the same Wi-Fi as your iPhone, or on your iPhone's Personal Hotspot. Some guest, hotel or venue networks stop devices from seeing each other (client isolation). Try another network, ask the venue to turn isolation off, or use your own router. Also check that RoomCast Go still has local network access in iOS Settings.

The page opens but there's no sound in Safari

Safari doesn't play sound until the listener taps. Tap the play button on the listening page once. Then check the phone's volume and silent mode, and keep the browser in front.

The sound drops out or breaks up

Move the iPhone closer to the router, and reduce other heavy traffic on the network. Turn off Music quality or use mono to send less data. Test with a realistic number of phones before the event, because how many listeners work well depends on the Wi-Fi.

The old QR code or link stopped working

Your iPhone's address on the network changed, for example after the Wi-Fi dropped or you switched networks. RoomCast Go alerts you and shows a new QR code. Share the new code or link, and stay on one network for the whole event.

My USB sound card isn't detected, or it sounds distorted

Unplug the card and plug it back in, and check the adapter and cable. Some cards need more power than the iPhone provides, so try a powered USB hub or adapter. If it sounds distorted, turn the level down at the mixer or DJ desk, and use a line output into a line input. Make sure you have the latest version of RoomCast Go.

I tapped Don't Allow on a permission

Open the iPhone Settings app, scroll down to RoomCast Go, and turn on Microphone, Local Network and Location. You can also find each one under Settings, Privacy & Security. Then go back to RoomCast Go and start again.